FAQ

1. I’m having trouble connecting to the Center Stage Live stream. Is there someone I can contact for help?

First, make sure you have created an account and have logged into the site. If you are logged in and have tried some of the other options below, our Support Team is our Support Team is available at 512-919-5456


2. What are the system requirements to view the Center Stage live stream?

The video broadcast is available on the most common Internet browsers, operating systems, and on most mobile devices.

Minimum Technical Requirements:

  • Adobe Flash Player 10.0.32 or above
  • Internet Explorer 8.0 or above,
  • Firefox 3.0 or above,
  • or Safari 4.0,
  • or Chrome 4.0
  • or above Microsoft Windows XP SP2, Microsoft Windows Vista, Macintosh OS X v10.4 or above, or Linux
  • 256 megabytes (MB) of RAM - 512 MB recommended JavaScript and Cookies must also be enabled.
  • Super VGA (800 x 600) or higher resolution 16-bit sound card Speakers/headphones

3. Where can I download the latest and greatest Web Browsers?


4. Does my browser require any plug-ins?

Always use the latest version of Adobe Flash. Check your version of Adobe Flash (and upgrade if necessary) at the following link: http://www.adobe.com/software/flash/about/. We recommend upgrading to the latest version of Java: http://www.java.com/en/download/index.jsp


5. Can I watch this event on my tablet or phone?

For the best user experience we recommend you view the conference on your desktop, laptop or tablet device due mostly to the size of your screen. But yes, you can even watch it on your phone, although the experience has not been optimized for that size of a screen.
Smartphone/Tablet Browser Compatibility: Browser-based smartphones that can play HTML 5 video files will be able to play all videos and take advantage of the functionality of the platform. These include iOS devices (iPhone, iPad, iPod Touch), Android phones, and Windows-based phones.


6. What's the best way to make sure I can hear the stream?

If you are watching with a group of people, we recommend you connect a computer to a projector and connect a set of external speakers. Make sure the speakers will be loud enough to fill your room.
If you are watching the live stream on your own, grab a pair of your favorite headphones. You might not need headphones if your laptop or desktop has speakers that are loud enough.
We prefer to watch our live streams with a pair of headphones.


7. Is my Internet Connection Speed fast enough?

For a reliable viewing experience at medium quality we recommend a downstream connection speed of at least 700Kbps.

You can test your connection speed here - www.speedtest.net
We recommend testing several times as bandwidth can fluctuate.


8. I am unable to comment on the video or ask questions virtually. What do I do?

You need to make sure that you’re signed into the Center Stage Live platform in the same browser and at the same time that you’re trying watch the Center Stage stream broadcast.


9. The live stream seems choppy, isn’t playing properly, or is asking me to retry playing the video?

Often times refreshing your web browser will fix most if not all of the problems you may be experiencing with the live video stream. If you have refreshed your browser and are still experiencing difficulties, our Support Team is available at 512-919-5456.


10. How do I watch a video in full screen?

To view the broadcast in full screen hover over the video as it is playing then click on 'Full' icon on the top right of the video player.


11. I need to take a phone call or step away from the live stream, can I pause the live stream and catch up when I return?

You sure can, you can pause, rewind, and even fast forward after you’ve paused the live stream. If you’d like to return to the live feed after you have paused the player, click on the red Live button located in the bottom right-hand corner of the player.